At Petes Automotive Products Pvt Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make a booking, or use any of our services. By interacting with us or using our website, you agree to the practices described in this policy.
Petes Automotive is located at Building No. 101/102, NH66, Service Road, Jaya Nagar, Maradu, Ernakulam, Kerala – 682304, India. For any questions regarding our privacy practices, you may reach us at info@petes.in or 98950 88444.
We collect personal information that you voluntarily provide to us, such as your name, phone number, email address, vehicle details, and any information submitted through our forms, booking system, or communication channels. When you visit our website, we may automatically collect certain data including your IP address, device information, browser type, and pages you access. This helps us improve our website performance and user experience.
When payments are made through our website or at our workshop, certain financial details are processed through secure third-party payment gateways. Petes Automotive does not store or have access to your full payment information such as card numbers or UPI credentials. Your transaction data is handled securely in accordance with industry-standard encryption practices.
We use the information we collect to confirm appointments, provide services, communicate updates, respond to inquiries, process transactions, send service-related notifications, and maintain service records. We may also use information internally for customer support, analytics, website improvement, and operational efficiency. Your information allows us to build a better service experience and maintain a reliable history of your vehicle’s interactions with us.
We respect your privacy and do not sell, rent, or trade your personal information with unauthorised third parties. However, we may share data with trusted partners who assist in delivering our services, such as payment processors, IT service providers, or communication platforms. These partners are permitted to use your information only for the purpose of supporting our operations and not for their own independent use. We may also disclose information if required by law, legal processes, or government authorities.
Your data is stored securely and protected using reasonable technical and administrative measures. Although we take privacy and security seriously, no system is entirely immune to risks, and we cannot guarantee absolute protection against all threats. You are encouraged to take precautions when sharing information online and ensure that any devices used to access our website are safe and secure.
Our website may contain links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of external sites, and we encourage you to review their policies before sharing any personal information.
If you believe any of your information held by us is incorrect or needs updating, or if you would like to request deletion of certain data, you may contact us using the details provided above. We will take reasonable steps to review and respond to such requests in accordance with applicable laws.
This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or operational practices. Any modifications will be posted on this page, and continued use of our website after updates signifies your acceptance of the revised policy.
If you have any questions or concerns regarding this Privacy Policy or the way your information is handled, please feel free to contact us at info@petes.in or 98950 88444.